What is a Sim Call? Why We Choose 3CX to Manage Simultaneous Calls for a Seamless Workflow

Did you know businesses miss an average of 23% of calls due to busy signals or limited lines? Most of those people will never call back, and in today’s competitive market, every missed call is a lost opportunity. Fortunately, there is a solution for this in software that manages simultaneous calling effectively.

For modern businesses, the ability to handle simultaneous calls is essential. It ensures you never miss a lead, can deliver exceptional customer service, and keep your team productive. We’re going to dive into what simultaneous calls are and why we opt for 3CX software in communication solutions.

What is a Sim Call and Simultaneous Calling?

In simpler terms, simultaneous calls (sometimes referred to as sim calls) refer to the ability of a phone system to handle multiple incoming or outgoing calls at the same time. Imagine a multi-lane highway where calls flow smoothly, ensuring you connect with every customer who reaches out.

Utilizing software that facilitates sim calls eliminates the pain of missed opportunities. It increases sales opportunities and builds your business’s reputation with a better overall customer experience.

Get Seamless Sim Calls with 3CX

3CX is a software-based phone system based on the Session Initiation Protocol (SIP) standard. This Internet Protocol Private Branch Exchange (IP PBX) system makes managing simultaneous calls simple, and provides great benefits that differentiate it from other platforms:

  • Unlimited Simultaneous Calls: One of the great features of 3CX is its licensing model, which allows it to scale with your business. You’ll be able to handle as many calls at a time as you need, whether it’s just a few, or a few thousand.
  • Effortless Scalability: As your team grows, 3CX makes adding new extensions effortless. There’s no need for additional hardware or complex configurations—simply add a new extension.
  • Remote & Hybrid Flexibility: 3CX allows you to easily manage calls from any device—desktop, laptop, or smartphone—using their user-friendly app. Your team will never miss a call, whether in the office, at home, or on-the-go.

Why We Prefer 3CX Over Other Communication Software Solutions

3CX is the ultimate communication solution, as it integrates voice, video, and chat, and includes many additional features like CRM management, web conferencing, and email integration. It offers exceptional customizability and flexibility for businesses of all sizes.

Key Advantages and Differentiators

  • The 3CX Call Flow Designer (CFD): Other than its flexible pricing model, 3CX’s Call Flow Designer is one of its biggest differentiators from other platforms. The CFD allows you to handle how incoming calls are handled and create complex call flows without any programming or scripting. For example, you can route calls based on the day, direct calls based on customer input, implement a voice payment gateway, and so much more.
  • Unified Communications: Integrate voice calls, video conferencing, instant messaging, and live chat functionalities into a single platform, streamlining all communication for your team.
  • CRM Integration: 3CX seamlessly integrates with CRMs like HubSpot, Microsoft Dynamics, Salesforce, and other database software like Zendesk. Your team will be able to easily make and log calls while also keeping track of customer interactions and records from every channel.
  • Reduced Costs: 3CX’s flexible pricing model eliminates per-extension licensing fees, making it much more cost-effective for small and growing businesses. You simply pay for the number of sim calls you need instead of the number of teammates you have.
  • Enhanced Collaboration: With features like call forwarding, call recording, and voicemail to email, your team will always be on the same page.
  • Improved Customer Service: No busy tones. You’ll leave a positive impression on every customer with features like call queues, auto attendants, and on-hold music.

Never Miss a Call Again

Limited phone lines can hinder business growth. With 3CX software, you’ll easily manage multiple client inquiries simultaneously and never miss a potential lead. This is just one of the many benefits to implementing a seamless unified communication solution.

3CX is the perfect solution for businesses of any size because it scales perfectly with growth and comes with a very cost-effective pricing model. Get in touch with us today to learn more about 3CX, and we’ll show you how it will completely transform all your communication workflows.

Have Questions?

The TEC Integration team can help!

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They'll get it done right and on time and be good to work with.

Jesse Armstrong Chairman & President, Greystone Technology September 21, 2020